FAQ

How long will it take for my custom product to arrive?

• This product is being custom made for you, please allow 4-6 weeks for delivery

What do I do if the mats do not fit my vehicle or are not what I ordered?

• Videos about installation can be found on Weathertech.com site.  If incorrect product was ordered or incorrect product was shipped please write to
  [email protected]

How do I care for my product?

• Videos about care of your product can be found on Weathertech.com site

What is the warranty for this product?

• All WeatherTech products are backed by a Lifetime Limited Warranty.  If you are asked for proof of purchase, Awards Headquarters can provide a gift receipt.

Does my redemption card expire?

• Yes, you have one full year from date of issue to redeem your card

Do you ship to US military addresses (APO/FPO)?

• Yes

How can I track my order?

• Confirmation e-mail will be sent to you with tracking information once it has shipped. 

Who should I contact if I have questions relating to my order after I have made a purchase?

• Email [email protected] or call 844 329-0040.